GearNest delivers across Pakistan. This policy explains how orders are processed, shipped and delivered.

Where we deliver

We deliver nationwide to all major cities and most towns in Pakistan. We do not ship outside Pakistan at the moment.

Shipping charges

Shipping is currently free on all orders within Pakistan. The applicable shipping charge (if any) is always shown in your cart and at checkout before you place your order. Any future change to delivery charges will be displayed at checkout.

Cash on Delivery

Cash on Delivery (COD) is available nationwide. Please pay the courier the exact order amount shown on your order confirmation when your parcel arrives.

Order processing

After you place an order, our team confirms it by phone call or message. Confirmed orders are usually processed and handed to the courier within 1 to 2 business days. Orders placed on Sundays or public holidays are processed on the next business day.

Courier partners

We ship through trusted courier partners including TCS, Leopards, PostEx, Call Courier, Trax and FastEx. The courier is selected based on your city and service availability.

Delivery time

Delivery times vary by city. Major cities such as Karachi, Lahore and Islamabad/Rawalpindi usually receive parcels within 2 to 4 business days after dispatch, while other cities and remote areas may take 3 to 7 business days. These are estimates and may be affected by courier delays, weather, public holidays or other events outside our control.

Tracking

Once your order is dispatched, we can share the courier tracking number on request. Email sales@gearnest.tech with your order number.

Address issues and failed delivery

  • Please enter your complete address, city and an active phone number at checkout. Incorrect or incomplete details can delay or cancel delivery.
  • If the courier cannot reach you or the parcel is refused, the order may be returned to us and cancelled.
  • If you need to change your delivery address, contact us as soon as possible before the order is dispatched.

Damaged or wrong parcel

Please check your parcel when it is delivered. If the package is damaged, tampered with or contains the wrong item, contact us immediately with your order number and photos or a short video.

Returns and exchanges

You can request a return or exchange within 7 days of delivery, as long as the product is unused and in its original packaging with all accessories and the invoice. Full details are in our Refund & Returns Policy.

Contact

Questions about delivery? Email sales@gearnest.tech or use our Contact Us page.